Shipping Policy
Shipping Policy for Stone and Clark
At Stone and Clark, we are committed to providing you with high-quality shoe cleaning products and a seamless shopping experience. Our Shipping Policy outlines important information about the shipping and delivery of your orders. Please take a moment to review this policy before making a purchase.
Shipping Methods and Estimated Delivery Times:
We offer the following shipping methods for your convenience:
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Standard Shipping: Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days within the contiguous United States. Please allow additional time for deliveries to Hawaii, Alaska, and international destinations.
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Expedited Shipping: If you need your products faster, you can choose our expedited shipping option during checkout. Orders with expedited shipping are typically delivered within 2-3 business days.
Please note that delivery times may vary based on your location, product availability, and other factors. We do not guarantee delivery dates, but we strive to fulfill your order promptly.
Shipping Rates:
Shipping rates are calculated based on the weight and dimensions of the products in your order, as well as the shipping destination. The shipping cost will be displayed during the checkout process for your review before you confirm your purchase.
Order Tracking:
After your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.
International Shipping:
We offer international shipping to select countries. International shipping rates and delivery times may vary. Please review the shipping options available during checkout for international orders.
Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact our customer support team immediately. We will do our best to accommodate your request, but please be aware that once an order is processed, we may not be able to make changes or cancellations.
Address Accuracy:
It is essential to provide accurate shipping information, including your shipping address and contact details. Stone and Clark will not be responsible for any shipping issues resulting from incorrect or incomplete address information.
Lost or Damaged Items:
In the rare event that your order is lost in transit or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Returns and Refunds:
For information on our returns and refunds policy, please refer to our "Return Policy."
If you have any questions or concerns regarding our Shipping Policy or the shipping of your order, please contact our customer support team at [info@stoneandclark.com].
Thank you for shopping with Stone and Clark. We appreciate your business and hope you enjoy our shoe cleaning products.